Return Policy – Small Dog Electronics

We always want you to be happy with your purchase, but we understand that sometimes things need to be returned. We have tried to come up with a fair return policy, and make it as easy as possible to facilitate a return. Our return policy is as follows, and as always, please feel free to call us with any questions.

Returned merchandise cannot be accepted without a Return Merchandise Authorization (RMA). To obtain an RMA, please call Small Dog Electronics at 802-862-1316 or e-mail sales@smalldog.com. Small Dog Electronics will NOT accept returns without an RMA. Returns made to a Small Dog Electronics retail store do not require an RMA.

Please note that ALL mail-order returns must be shipped back to our headquarters: 316 Flynn Ave. Suite A, Burlington, VT 05401.

Returns

Unopened item(s) may be returned in the original unopened package within 15 days of your purchase for a full refund in the amount of the then-current price or your original purchase price (whichever is lower, less shipping charges where appropriate). Opened item(s) may be returned within 15 days for STORE CREDIT ONLY. Certain restrictions and exceptions apply. Shipping charges to return the product are your responsibility. Product must include complete packaging and support material and ready for sale as a new product. Another shipping charge will be assessed against substituted merchandise.

Upon the return of an item within the return policy we will verify all parts are included and ensure that there is no user-caused failure of the item. At retail locations most often this will happen 'while you wait,' but in the unlikely event that a service technician is required to examine the item and the service department is closed, we will ask that you either leave the item with us or return when the service department is open so that we may assess the item prior to issuing a refund, credit or exchange.

Small Dog Electronics reserves the right to deny returns/exchanges/refunds within the 15 days if Small Dog Electronics can not resell the product. Items missing or have excessively damaged packaging, those missing accessories or the returned item is physically damaged may not be returnable. In ear headphones are not returnable to Small Dog Electronics once the packaging is removed.

Also, please note that CTO computers do not fall under our regular return policy. We do not accept returns, exchanges, or cancellations and all warranties are covered through Apple (regardless of how soon after purchase an issue may occur).

Refunds

Refunds for returned merchandise will be made in the form that payment was made. If payment was made by credit card, refund credit must be issued the same credit card as was used for the purchase. If payment was made by cash or check, Small Dog Electronics will issue refund payment by check within 7-10 days. NO CASH REFUNDS will be made at Small Dog Electronics retail stores.

Exceptions

Opened software, special orders, configure-to-order computers (CTOs), iTunes and Small Dog Electronics gift cards are not returnable. Special-order custom configurations (CTOs) are subject to restrictions. Most CTOs are not returnable; please reference our full CTO Disclaimer below for more information.

Please contact us at support@smalldog.com with any questions about our return policies.

Small Dog Electronics reserves the right change these polices without notice.

DOA Merchandise

All merchandise that is dead on arrival will be replaced free of additional charge (except for international orders, where the cost of shipping is the customer's responsibility) within 7 days of receipt. In the case of factory-refurbished Apple products, replacement of DOA products may also be obtained from their customer support at 800-SOS-APPLE.

Shipping Damages and Lost Packages

If you notice shipping damage upon delivery of goods to one or more of the boxes, please note the fact with the driver. Please contact tracking@smalldog.com within 7 days of receipt of the damaged parcel. Once a claim has been made, Small Dog will work with the carrier to have the damaged goods picked up. We will arrange for repair or replacement of your product at no additional charge to you.

Products shipped and lost in transit will require a claim be filed with the shipping company. Refunds or replacement shipments will only be issued after the shipping company has confirmed miss handling and are only applicable to insured and signature required shipments.  Small Dog Electronics is not responsible for packages shown delivered to the correct address but not received by the proper individual. Packages valued at $400 and above will be shipped insured and with a signature required. Customers may request insurance and signature required for packages under $400 at an additional cost. 

Refused Orders

All refused orders will be subject to a 5% restocking fee. Shipping charges are not refundable. In addition, refused orders may be subject to additional shipping charges to cover the cost of returning the products to Small Dog Electronics.

International refusals are subject to taxes, import and export fees, as well as return shipping costs and the 5% restocking fee.

Custom Configurations (CTOs) & Special Orders

No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems without the written consent of Small Dog in each instance prior to purchase. Please consult a Small Dog service representative with questions.

CTO Disclaimer: CTO (configure-to-order) products are actually custom-built to fulfill individual orders. Because of this, we charge a $500 nonrefundable deposit for all CTO Macs. The nonrefundable deposit for other products may vary. The remaining balance of your order will be charged when the CTO is ready to ship to you.

CTO products are not typically kept in stock by our vendors and usually require additional shipping times. CTO Macs typically ship in 7 - 10 business days. Shipping may vary for certain products; email sales@smalldog.com any questions about specific products.

All CTO Apple products have the same 1-year manufacturer warranty as non-CTO configurations. AppleCare can be purchased on CTO Macs, extending the manufacturer warranty up to three years from the date of purchase.

CTOs do not fall under our regular return policy. We do not accept returns or cancellations and all warranties are covered through Apple. If you receive a dead-on-arrival CTO, please contact our tech department at 802-862-1316 or support@smalldog.com

Price Protection Policy

Small Dog will, upon request, issue a store credit (which may be used for future purchases) valued with the difference in the sale price if you meet the following conditions:

• Goods have been purchased within (1) week of a price drop or Small Dog sale
• You must qualify for all special sale conditions.
• This price protection is only valid for identical items or bundles.

Price adjustments from manufacturers which are not part of a special are NOT covered under this policy.

Return Procedure

Returned merchandise cannot be accepted without a Return Merchandise Authorization (RMA). To obtain an RMA, please call Small Dog Electronics at 802-862-1316 or e-mail returns@smalldog.com. Small Dog Electronics will NOT accept returns without an RMA. Returns made to a Small Dog Electronics retail store do not require an RMA.

In order to obtain credit for any equipment purchase, you must return the equipment including all manuals, blank registration cards, accessories and packing materials, etc. in the original packaging. The equipment must not be damaged in any way. Small Dog Electronics will NOT accept incomplete returns.

Returned goods must be shipped freight-prepaid and insured or returned to our retail stores. For more information, email sales@smalldog.com or call a Small Dog service representative at 802-862-1316.