Happy Tuesday,

After a week at Macworld making connections, sourcing parts, and attending meetings on every possible service-related topic, it’s great to be home. It’s always weird being away from the dogs. In the office, it seems one is always either at my feet, in my lap, or jumping on me; we wouldn’t have it any other way.

The Small Dog service departments are seeing unusually high volume right now, but we’re keeping repair turnaround to an industry-leading five business days. I learned a lot while I was away, and have some great ideas to improve your experience with our repair team. From sourcing less expensive parts of equal or greater quality to better data recovery tools, there’s some great stuff in the pipeline.

As always, thanks for reading, and keep in touch.



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