Need help with something? On occasion, we all need tech support. Speaking as the people who are sometimes on the other end of those requests for help, we have some suggestions on how to get the support you need as quickly as possible. For instance, think about what we have to do if we receive […]
One of the toughest things a technician has to do is tell customers that their hard drive has failed and recovering the data will likely cost thousands of dollars. A Small Dog customer brought in her 24-inch iMac earlier this month because it would not start up. It was on the bench and diagnosed as a failed hard drive a few hours later, and we contacted her with a few options: replace the hard drive under warranty and return the failed drive to Apple, or send the drive to DriveSavers for professional recovery.
DriveSavers is widely acknowledged as the most capable and best-equipped data recovery firm in the world, and our customer was happy to receive an external hard drive with 100% of her data mere days after sending in the toasted one. She was not happy about the bill, though, which was more than the cost of her computer!
We spoke at length on the phone about how all hard drives fail eventually and how she needs to have a backup system in place. She clearly understood what I was saying, and I made it clear that our conversation was not really about sales but about her protection. No backup drive was purchased.
Three weeks later, the warranty hard drive replacement has failed again. She didn’t back it up and has lost three weeks of work and simply cannot afford the pricey recovery again.
David Lerner, an owner of the preeminent New York City Apple Specialist and repair shop Tekserve, has in his email signature “May you have 1,000 backups and never need one.” It’s a mantra we all should take seriously.
This is just one more sad story about 100% preventable data loss. Do yourself a favor and get a Time Capsule, an external drive, even email important documents to yourself or stash them on your iDisk. A $200 Time Capsule is much cheaper than a $2200 data recovery!
Rebecca is one of the amazing techs at Small Dog Electronics. Here she shows how to correctly and efficiently replace the hard drive in a G4 iBook. Someone said it was impossible to do this repair in less than a couple hours. This took Rebecca exactly 23 minutes. Please note that this part one of […]
I really liked the way the new MacBooks looked as soon as I saw them, and definitely like the performance upgrades. The other thing that stood out, of course, was something that wasn’t there—a FireWire port. Though I am a big FireWire fan, I’m going to leave the discussion and debate about that decision for […]
In addition to the slew of new products announced on Tuesday, Apple also released the MacBook Battery Updater 1.4. A small number of MacBooks (both the latest unibody-style MacBooks as well as the “older” white and black plastic models) have batteries that can become inoperative after long periods of inactivity. This update presumably updates the […]
One of the things I really enjoy about repairing computers is finding safe ways to speed up the repair process. While I’ll always follow the Apple service manuals to a T, the first few times I take apart a new machine, most experienced technicians would agree that there is usually extraneous information in the service […]
This article was originally published in Tech Tails, our weekly “techy” newsletter. You can subscribe to it, and our other newsletters, at www.smalldog.com/newsletters. You’ll find not only great tips and tricks for your Mac, but industry news, a look at our workplace culture, and many deals not advertised anywhere else! Keith of Knoxville, Tennessee wrote […]
Back in the days of the Classic MacOS, one of the most powerful keys to hold down at boot was the space bar. Introduced in System 7.5, Extensions Manager allowed users to select sets of extensions and troubleshoot conflicts in the middle of the boot process. Holding down Apple and Option at boot rebuilt the […]
A handful of customers have popped into the store asking about the volume on their iPod. It’s one of two things: “My iPod seems too quiet, I want to BLAST my tuuuunes man!” “I’m afraid my son’s ears are going to fall off with the way he blares his music!” The easy fix for both […]
Today I bought a new MacBook Core 2 Duo 2.0GHz Black for my girlfriends birthday (sssh, don’t tell her)! I also upgraded the RAM to 2GBs. I did the RAM install myself and as I’ve done this procedure many times I am quite familiar with the process. Pushing the 2 levers inside the battery compartment […]